Air transportation has proven to be one of the most advanced technological breakthroughs in the history of mankind. Global tourism has risen immensely, and companies have found it extremely advantageous to conduct business overseas. However, this mode of travel can be rather tiring and time-consuming.
Certain measures can be taken by airports to make that process better for passengers. Here are five tips that you can implement to elevate your airport passenger experience –
5 Tips to improve Passenger Experience
1) Improvement of Available Choices
The estimated time before boarding a plane at the airport is long. To keep the passengers satisfied; populating the airport with quality stores and restaurants is a must. Established brands and recognized restaurant chains must be prioritized, while thorough quality checks must be conducted to ensure customer satisfaction. People should not have to put in too much effort just to find a desirable store or eatery.
2) Anticipate Needs and Issues
Regardless of how many strategies are implemented to increase customer satisfaction; the actual results tend to surface only after seeing customer feedback and reviews. What they found praiseworthy or dissatisfying must all be taken into account. One such customer experience management tool that can bring together all mentions on social media, online reviews, responses on surveys and email support is Tatvam.
It provides a detailed collaboration of reviews about how your customers feel about the services offered. It is necessary and significantly aids airports in keeping records of all customer feedback.
3) Passengers Should be in the Loop
Passengers shouldn’t have to struggle for news regarding the airport, such as regular weather updates, flight statuses concerning arrivals and departures, as well as any potential delays, and information about what to expect during a flight.
4) Analyze Customer Feedback
Surveying and inspecting customer feedback is critical as it will give the airport a better insight into the aspects that require improvement. Tatvam is a highly effective feedback analyzing tool that will remarkably uplift the traditional standards of the services provided. The tool will enable any airport to thoroughly analyze what the passengers want more of and what they do not want at all, therefore increasing the overall passenger experience.
5) Enhance Basic Amenities Concerning Customer Satisfaction
Being extra cautious in delivering customers with basic yet essential amenities is regarded as a deal breaker for the customers. Essential factors like hygiene in the hallways and waiting rooms or well-cleaned and sanitized bathrooms must be a priority.
If you want to talk to someone about how Tatvam could work in your company, book a free demo now!
Tim works as the VP of Sales and Marketing at NetServ Applications and oversees the development and client relationships for NetServs’ proprietary product Tatvam. Tatvam is a Customer Feedback Analytics product that leverages technologies like Machine Learning and AI to help companies monitor and improve their customer experience. Tim both manages the product log and the development teams to ensure they are consistently innovating and delivering a true value-add product, as well as continuously works with Tatvam customers to help them improve their data strategies and customer experiences.