“Tatvam has solved a major pain that we had in the customer feedback operation. Prior to engaging Tatvam for intelligent analysis, we had internal employees taking 10+ hours per week to read hundreds of customer feedback responses and that barely covered a sample set. We needed a way to correlate common complaints and product requests across several channels and manually assign values to a spreadsheet updated weekly to identify trends. Tatvam was the only solution that took the NLP keyword spotting and ran a detailed sentiment analysis on each keyword. Several services in the industry will give a sentiment on the review but when a user says that they like (x) but they don't like (y) the reports would come out as neutral. Tatvam is the only solution that will break out the sentiment of (x) and (y) independently and allows us to compare those across multiple channels. From customer support complaints and AppReviews to CSAT surveys; Tatvam enables us to break down specific product-level insights by customer type so we can devote our time to directing resources to improvements rather than spinning wheels on manual tasks that consistently fall short. Using Tatvam has saved us time and money while improving our ability to focus on improving the experience for our fans. “
Customer Satisfaction Manager – Turner Sports
- Manage Customer Feedback
- Find Data Fast
- Share Findings with a Click
- Measure Success
Problem: The Digital Media Industry receives a lot of customer feedback on a lot of different channels. This can be very difficult to manage.
Tatvam Solution: With Tatvam as a community management tool, you can view all feedback in a single environment and quickly filter to view comments and customer reviews that need to be addressed across all sources, and increase the overall customer experience.
Problem: Properly formatting and sharing data after finding it all can take a long time, and still not convey the data correctly.
Tatvam Solution: With Tatvam, as a community management software you can streamline how data is shared by using automated reports that can be sent to anyone on the team!
Problem: Properly reporting on customer feedback and measuring the gamer experience is hard. This is due to both the quantity and the commonly unstructured format.
Tatvam Solution: Our community management tool automatically collects all of your customer comments and then tags and scores every mention of every topic. This allows you to: