Category Archives: Customer Experience

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Stuck at Home? Now is the Time to Plan!

Sooner or later the COVID-19 crisis will end, and we will be entering a new normal.  When this happens, and your guests come back; they are going to be expecting a stellar guest experience. While you’re waiting, we’ve come up with a few things you can do now to...

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How Customer Experience Can Increase Revenue

72% of customers are more likely to recommend your business to 6 or more people on the basis of their positive experience. On the flip side, 13% of unhappy customers will share their negative experience with 15 or more people. This statistic is an eye-opener on how customer experience...