Category Archives: Airports

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Defining Passenger Experience: Customer Satisfaction in the Aviation Industry

There is a lot that goes into ensuring passenger satisfaction in the airline industry. An airline pain index published in 2019, shows top reasons a passenger will never fly on a particular airline again.   Lost luggage, hidden fees, flight cancellations, unfriendly crews and dirty restrooms top the list.  Booking, check-in, the boarding experience,...

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How Can the Aviation Industry Improve Passenger Experience?

Industry statistics show that companies who focus on passenger experience perform better. They experience 4-8 per cent higher revenue drive than other companies.   The aviation industry must prioritize improving the passenger experience. It requires an in-depth analysis and understanding of passenger perceptions. The focus should be on the airline, airport and the entire community.   The success of...

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Post Covid-19: Effective Solutions For Improving Airport’s Passenger Experience

  • June 26, 2020
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  • 6 min read

COVID-19 has disrupted no sector more than travel, tourism, and entertainment. Airport operations have shut down, which has had a tremendous impact on the number of passengers visiting airports and revenue growth. According to a report released on 15th June 2020, passenger numbers have declined by 62.6 percent since...

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Use Voice of the Customer to Identify Negative Sentiment and Improve Passenger Experience

  • March 19, 2020
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  • 3 min read

Airport Passenger Experience Flight has emerged as one of the most advanced technological breakthroughs in history. Global tourism has risen immensely, and companies consider it advantageous to conduct business overseas. However, the modern way of doing things can sometimes be overwhelming and cause inconvenience to passengers. Check Out Case Study of...

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Tips for Improving Airport Passenger Experience

Flight has proven to be one of the most advanced technological breakthroughs of all time. As a result, global tourism has become normal, overseas business is more relevant than ever, and overall travel has drastically increased. However, flying can be both tiring and time-consuming. Certain measures can be taken...

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How Customer Experience Can Enhance Non-Aeronautical Revenue

The aviation industry is a prominent sector with an annual growth reaching $865 billion in 2019. This increasing growth vertical paired with the unpredictability of the business cycle has enabled the industry to focus on two divided components: non-aeronautical and aeronautical revenue. While an airline’s aeronautical revenue comes from...

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How customer feedback analysis helps improve the passenger experience at airports

  • August 20, 2019
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  • 5 min read

Airports are a lot more than just runways and airplanes.  The FAA disclosed that the United States sees 16 million flights every year with about 2,789,971 passengers flying in and out of the country every single day. Today, each of these passengers has a plethora of options to choose...