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How Customer Experience Can Increase Revenue

72% of customers are more likely to recommend your business to 6 or more people on the basis of their positive experience. On the flip side, 13% of unhappy customers will share their negative experience with 15 or more people. This statistic is an eye-opener on how customer experience...

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How Customer Experience Can Enhance Non-Aeronautical Revenue

The aviation industry is a prominent sector with an annual growth reaching $865 billion in 2019. This increasing growth vertical paired with the unpredictability of the business cycle has enabled the industry to focus on two divided components: non-aeronautical and aeronautical revenue. While an airline’s aeronautical revenue comes from...

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Online Reputation Management: Everything you need to know about your brand image

Today, social media and online mediums are crucial for any business or organization. No matter what your business does having an online presence and ensuring a positive image is important. Over 88% of customers now trust written online reviews from other customers. People are more likely to trust brands...

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Listen to Your Customers Beyond the Ratings

Listen to Your Customers Beyond the Ratings by Adopting an Online Review Management It is a well-known fact that businesses who listen to their customers are able to stay ahead of the game and are able to build a strong pool of loyal and dedicated customers. Customers who feel...

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How to get 5-star ratings for your business

Online reviews have the power to make or break a business. It plays a significant role in influencing a customer’s purchase decision. We no longer base our opinions of a product on word of mouth. Everything is about customer experience nowadays, and every business must pay heed to customer...

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Tatvam: Helping you with sentiment analysis for various review channels

Customer sentiment analysis is all about collecting information about how customers of a particular brand or company feel and what types of services they are actually looking for. This helps evaluate the language, voice inflections, and conversations to calculate emotions related to the brand, business, or product. These days,...

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How Important is Online Review Management?

As the year 2019 has already proved – no business can survive purely based on how amazing its product or service is any longer. A competitor with a better strategy for a not-so-good product can tap into bigger demographics and earn better revenue. This is why proper marketing strategies...

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How customer feedback analysis helps improve the passenger experience at airports

Airports are a lot more than just runways and airplanes.  The FAA disclosed that the United States sees 16 million flights every year with about 2,789,971 passengers flying in and out of the country every single day. Today, each of these passengers has a plethora of options to choose...

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How Can Reviews Impact Local SEO?

Customer reviews and social network reputation are a massive part of the web now and are critical for all businesses. They’re especially vital for local businesses given their sheer prominence in local search results. An online review is nothing but a written sentiment that is left directly by a...

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How important is Social Media for your entertainment business?

The social media boom in the last decade or so has brought about radical change in people’s lives throughout the world. Since the beginning of the 21st century, we have witnessed a drastic shift from an analog to a digital world. The internet has enabled bright minds across the...