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Why is it important to have genuine online reviews?

The quality and popularity of many products used to be a mystery back in the day. There was no way that previous consumers could review the good or the bad about their product experience. Even if they somehow chose to review the product, odds are that most new consumers...

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Business Challenges That Can Be Solved By Analysing the Reviews of Customer

  • May 2, 2019
  • Comments Off on Business Challenges That Can Be Solved By Analysing the Reviews of Customer

Ever wondered why sometimes your business experiences a reduction in sales? Well, you may be overlooking the significance of online review management. Analyzing the reviews of a customer is critical for understanding your customers and improving customer experience. Fulfilling your customers’ needs is the key to increasing your sales...

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NetServ rolls out Tatvam Analytics across Herschend Family Entertainment parks

NetServ, a leading provider of customer feedback analysis, has announced that it will be implementing Tatvam Analytics to all Herschend Family Entertainment attractions. Tatvam Analytics by Netserv is an innovative customer feedback analysis product. It uses advanced machine learning and AI driven technology to help attractions make sense of...

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Why you should Treat the customer as the KING in your Business

With the fast pacing economy, customer service has remained the backbone to determine the lifespan of a business. An everlasting customer relationship gets cultivated once the customer needs come first.  Thus, besides providing quality goods and services, efficiency in creating an exceptional customer experience management is imperative. For companies...

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Why Customer Feedback Can Change the Way People See Your Business

Who doesn’t want to satisfy the needs of their customers and make them loyal to their business? In today’s omni-channel, digital landscape you will need to come out of your comfort zone and engage with your customers on many different channels while leveraging technology to truly stay ahead and...

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6 Steps to a Feedback Analysis Strategy that will Improve Customer Experience

In today’s world of online reviews, email surveys, chat-bots, mystery shoppers and call centers there is never any shortage of customer feedback coming in for customer experience focused companies. ​The problem we face now, is how do we make sense of all the feedback (data) that is coming in?...

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Stressing the Importance of the Guest at your Attraction

Social Media, Online Review Sites, Email Surveys.  With so many ways for people to interact with your attraction, how do you make sense of it all?  Or more importantly, how can you capitalize on it? Chapter 1 – Content is the Prince; the Guest is King If you’re in...