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The Ultimate Guide to Online Reputation Management 2020

ORM or online reputation management is one of the most important aspects of digital marketing and online branding. It ensures that your brand has a great reputation among customers, and improves the chance for future sales. ORM helps you locate negative reviews and comments on the internet and various...

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Use Voice of the Customer to Identify Negative Sentiment and Improve Passenger Experience

  • March 19, 2020
  • Comments Off on Use Voice of the Customer to Identify Negative Sentiment and Improve Passenger Experience

Airport Passenger Experience Flight has emerged as one of the most advanced technological breakthroughs in history. Global tourism has risen immensely, and companies consider it advantageous to conduct business overseas. However, the modern way of doing things can sometimes be overwhelming and cause inconvenience to passengers. Aspects of Discomfort Certain pain...

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Increase Attraction Revenue by Improving Guest Sentiment

The travel industry is currently at its peak. As a result, the visitors at attractions like theme parks, museums, zoos, etc. have increased across the world. Offering a valuable experience to these users is the best way to improve attraction revenue. The way to enhance guest experience lies in...

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Use Feedback to Improve Guest Experience at Attractions

Word-of-mouth publicity can work wonders for any company, especially within the attractions industry. Where positive feedback can result in excellent footfall for an attraction, a negative one might result in many people refraining from trying or testing a new experience. Be it local or global travel – technology has...

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Visitor Experience Strategy – 5 Tips for Success

In order to receive more positive reviews from guests, it’s necessary to first understand what your guests want. While there are many ways to improve how your guests feel about you, there are core concepts that must be implemented before anything else. Here are 5 guaranteed ways to improve...

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Tips for Improving Airport Passenger Experience

Flight has proven to be one of the most advanced technological breakthroughs of all time. As a result, global tourism has become normal, overseas business is more relevant than ever, and overall travel has drastically increased. However, flying can be both tiring and time-consuming. Certain measures can be taken...

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How to Build Trust in Your Brand

Capturing higher market share by building a customer base is the primary motto of every organization. Customers often select the brands which facilitate their needs while adding value. An essential factor in the journey of earning customer loyalty is gaining their trust. It is the building block of any...

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How Surveys can be Used to Collect Feedback

Why Are Surveys Used to Collect Customer Feedback? Any entrepreneur worth their salt would give their right hand to be able to predict customer behavior. And although we can’t predict the future, we can learn from the past. That’s where the importance of collecting customer feedback comes in. Knowing...

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How Customer Experience Can Increase Revenue

72% of customers are more likely to recommend your business to 6 or more people on the basis of their positive experience. On the flip side, 13% of unhappy customers will share their negative experience with 15 or more people. This statistic is an eye-opener on how customer experience...

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How Customer Experience Can Enhance Non-Aeronautical Revenue

The aviation industry is a prominent sector with an annual growth reaching $865 billion in 2019. This increasing growth vertical paired with the unpredictability of the business cycle has enabled the industry to focus on two divided components: non-aeronautical and aeronautical revenue. While an airline’s aeronautical revenue comes from...