“Since implementing Tatvam, our customer feedback is much more accessible for properties that leverage the software, and each one has been able to make meaningful changes based on an understanding of the true sentiment of overall guest experience.”
Bryan Hardman, Director - Marketing Technology
Herschend Family Entertainment
- Manage Guest Feedback
- Know the True Impact
- Measure Success
- Perform Smarter Marketing
Problem: Attractions receive a lot of guest feedback on a lot of different channels. This can be very difficult to manage.
Tatvam Solution: View all feedback from surveys, social media, reviews and more in a single environment and quickly filter to view comments that need to be addressed across all sources.
Problem: Reporting on guest feedback and measuring the guest experience is hard and takes a lot of time.
Tatvam Solution: Tatvam automates everything by collecting all of your guest comments and tagging and scoring every mention of any topic you choose. This allows you to:
Problem: Without a voice of customer solution like Tatvam, Marketing is leaving a lot of intelligence on the table.
Tatvam Solution: The work that the Tatvam product does can be extremely beneficial for marketing teams. We commonly see our customers use Tatvam to: