We worked with Tatvam to transform the way we collect and evaluate the online voice of the customer within the digital marketplace. As a result, our executive team and partners are now able to make informed decisions based on real-time data and correlate revenues with customer satisfaction.
Steve Mayers ,Airport Director, Customer Experience, ADA and Title VI Coordinator
Hartsfield-Jackson Atlanta International Airport
- Manage Passenger Feedback
- Know the True Impact
- Measure Success
- Increase Non-Aeronautical Revenue
Problem: An airport receives a lot of passenger feedback on a lot of different channels. This can be very difficult to manage. Tatvam Solution: View all feedback in a single environment and quickly filter to view comments and reviews that need to be addressed across all sources.
Problem: Properly reporting on passenger feedback and measuring the passenger experience is hard. This is due to both the quantity and the commonly unstructured format. Tatvam Solution: Tatvam automatically collects all of your passenger comments from any source and then tags and scores every mention of every topic. This allows you to:
Problem: When you do not have all the data, you cannot be sure you are making the right decisions for maximizing non-aeronautical revenue potential.
Tatvam Solution: Tatvam provides the insights your leadership teams need to: