A Guest Experience Management and Analysis Tool

View all of your guest feedback in one place.
Create a data-driven road map to a better guest experience.
Increase revenue and adoption.

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Why Tatvam?

  • Manage Customer Feedback
  • Know the True Impact
  • Measure Success
  • Perform Smarter Marketing

Problem: There is a lot of customer feedback coming in on a lot of different channels. This can be very difficult to manage.
Tatvam Solution: View all feedback in a single environment and quickly filter to view comments and reviews that need to be addressed across all sources.

  • Save time and money by reducing work and effort immensely
  • Set up email subscription reports for relevant feedback to be sent to the applicable people in the company automatically.

Problem: With so much customer feedback, it is difficult to see exactly what is making a real impact on your customer experience.
Tatvam Solution: Tatvam helps you to:

  • Immediately see what has been talked about and how everyone feels about every specific aspect of your customer experience.
  • Immediately see what makes the biggest impact and create a more data driven approach to improving your customer experience
  • Easily share insights and help the whole company do their part to improve the whole customer experience.

Problem: Properly reporting on customer feedback and measuring the customer experience is hard. This is due to both the quantity and the commonly unstructured format.
Tatvam Solution: Tatvam automatically pulls in all of your feedback data and then tags and scores every mention of every topic. This allows you to:

  • Easily check historical trends and continuously track effects of changes in your company
  • See trends and measure the performance of each specific aspect of the customer experience.

Problem: With so much customer feedback coming in, without a customer feedback analytics product like Tatvam, Marketing may be leaving a lot of intelligence on the table.
Tatvam Solution: The work that the Tatvam product does can be extremely beneficial for marketing teams. We commonly see our customers use Tatvam to:

  • Identify the words and phrases used by their customers so they can create more custom-tailored marketing campaigns.
  • Measure the trends on topics and exhibits they are marketing to help measure the effect of their campaigns.
  • Build out key audience segments based on interests for more personalized experiences.

What Our Clients Say

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