- Manage Customer Feedback
- Know the True Impact
- Measure Success
- Perform Smarter Marketing
Problem: There is a lot of customer feedback coming in on a lot of different channels. This can be very difficult to manage.
Tatvam Solution: View all feedback in a single environment and quickly filter to view comments and reviews that need to be addressed across all sources.
Problem: Properly reporting on customer feedback and measuring the customer experience is hard. This is due to both the quantity and the commonly unstructured format.
Tatvam Solution: Tatvam automatically pulls in all of your feedback data and then tags and scores every mention of every topic. This allows you to:
Problem: With so much customer feedback coming in, without a customer feedback analytics product like Tatvam, Marketing may be leaving a lot of intelligence on the table.
Tatvam Solution: The work that the Tatvam product does can be extremely beneficial for marketing teams. We commonly see our customers use Tatvam to:
What Our Clients Say
VP Data Science and Data Acquisition Technology – Georgia Aquarium
We have been using Tatvam for over a year now and it is an excellent resource for us. Our entire organization follows the percent excellent scores weekly. We also find the ability to drill down on reviews about a specific topic and filter and report by time frame to be very useful.
Exhibits & Design Manager – Greensboro Science Center
Tatvam has been an incredibly useful tool for us! As a non-profit, where everyone is always busy, it's so helpful to have review data collected, analyzed, and organized for us. We especially love the daily review emails; they help us to stay on top of any feedback that requires immediate attention and to see trends in what visitors are saying.
Communications Manager – The Florida Aquarium
Tatvam has been able to provide us with a comprehensive look at our online reputation within a user friendly and dynamic tool. We have been extremely satisfied with Tatvam and its capabilities.
Director, Marketing Technology – Herschend Family Entertainment
Tatvam has been an extremely valuable tool for several of our properties. Having our customer feedback organized and analyzed for us in Tatvam saves us a great deal of time and effort, while also providing excellent insight into the areas of our customer experience that we can act on to make the biggest positive impact for our guests.
Before using Tatvam, our teams found it extremely difficult to keep up with and analyze guest feedback to measure how each unique part of a guest’s visit impacts the total experience.
Since implementing Tatvam, our customer feedback is much more accessible for properties that leverage the software, and each one has been able to make meaningful changes based on an understanding of the true sentiment of overall guest experience.